I’m having trouble signing in
Have you created an account? You’ll need to create an account specific to Jane online ordering.
How do I create an account?
Please follow the instructions in this video: How to set up a Jane account.
I’m having trouble uploading my ID
Please go to iheartjane.com/profile/identification to upload your ID’s.
Did my order go through?
To determine the status of your order, please click on your Profile photo at the top right hand side of the page. This will open your Profile and you will be able to see current reservations, past reservations, and review dispensaries or products.
How do I get my discount?
Qualified group specials such as Veteran, Medical and Senior discounts may be selected at checkout screen. You may be required to provide a photo ID upload.
What’s on sale?
To find out which products are on sale at your local dispensary, first navigate to a dispensary’s menu. Then, select the Specials filter and you will be able to browse through all products currently on sale at that dispensary. You can also contact your local dispensary to see if they have any promo codes available that can be entered in at checkout.
How do I find a specific product or brand?
The easiest way to find a favorite product or brand is to use the search-bar found at the Products tab on Jane.
Once you find the Products page, be sure to share your location so the search is accurate. Radius settings and other filters will be available on that page to help narrow your search.
Do you ship?
Due to current regulations our dispensary partners are unable to ship any type of product containing THC. Local delivery may be a better option for you - try going to the Stores tab and setting your location.
Do you have any locations near me?
The easiest way to find out if there are any dispensaries close by is to set your location on the Stores tab. This will populate a list of the stores closest to your location.
What’s the potency on this product?
If the potency is not listed on the product page, please contact your local dispensary for more detailed product info.
Where can I see my points?
If your store uses Spring Big loyalty points, you will be able to see your points at checkout. Please reach out to your local dispensary how their points system works, practice differs vastly among different regions and dispensaries.
I have a serious illness, what do you recommend?
While we are happy to help patients locate products and dispensaries, we are not physicians. For suggestions on how cannabis may help certain ailments, we recommend you reach out directly to your local dispensary as they will be able to better assist you.
How much does this item cost?
First, where on the site are you?
If you are running a product search, your location must be set first - this can be accomplished on the Product page or on a single Product Detail Page. If the product is available locally, you can see what it is currently being priced at.
If you are at a single dispensary’s menu, then the price will be displayed both on the product cards and also when you click into the product.
Is this Indica / Sativa / Hybrid?
Not all products are marked with lineage, but if they are you will find this information on the Product Card and also on the Product Detail page (when you click on a product button). For more detailed lineage info, please reach out to the team at your local store directly.
Do you deliver?
Are you looking specifically for delivery only? If that is a deal-breaker, go to the Stores tab and use the Filters to only see “Delivery.”
If you are already at a store’s menu and now curious if they deliver, look for the little car icon in the header of the page next to the logo.
Can I pay with card?
Card payments don’t happen on Jane directly. Some dispensaries will offer card payment when you get the product in person, though. To find out if they take card, look for the little card icon in the header of the page next to the logo. You will also see the card icon at the Checkout page.
How do I cancel my order?
As long as your order has not been processed yet, you still have time to cancel the order. Go to your Profile to see all active orders. Click the active order and hit the red cancel button under the Order Tracker. If your order has already been processed, please contact the store directly to cancel the order.